People trying to access their pensions under government reforms are complaining that many pension providers will not give them their money.
The changes mean that anyone over the age of 55 should be able to get cash out of their pension, subject to tax.
But some companies are not allowing savers to withdraw repeated lump sums from their pension pots.
Others will not allow their clients to cash in the whole pot – and cannot promise to do so in the near future.
Terry Fletcher, a 65-year-old former salesman from Surrey, said he had been unable to withdraw cash from a pension pot.
He said that the company involved – Zurich – told him it was not possible to take any money out.
“All I want to do is draw it as cash,” he told the BBC.
“It was all excuses. But you can’t get access to your money. It seems the government came out with these proclamations, but when you try and do it, there are a number of stumbling blocks.”